LECTURE

		KJELL SWANSTRÖM Opening Conference 200 Years of Swedish Experience and the Lessons for The World 04/11/2009 - 09:30h
		IAN DARLING Panel - Actual and Global Tendencies of the Ombudsman Work 04/11/2009 - 10:45h
		ARLENE BROCK Panel - Actual and Global Tendencies of the Ombudsman Work 04/11/2009 - 10:45h
		DEAN GOTTEHRER Lecture - Key Elements of an Effective Ombudsman Institution 04/11/2009 - 14:00h
		FIONA CREAN Lecture - The PeopleOuvidor Partnership making it Work 04/11/2009 - 14:00h
		PETER KOSTELKA Lecture - How the Ombudsman to reach the public 04/11/2009 - 16:15h
		LUCIANA BERTACHINI Lecture - The Ombudsman in the private sector Marketing of defense or customer representative 05/11/2009 - 09:00h
		VASNI PEREZ JUNIOR Lecture - The Ombudsman on defense of Consumer 05/11/2009 - 09:00h
		DEP. LUIZ BASSUMA Lecture - What is the Bill 34207 05/11/2009 - 11:15h